Our privacy policy is based on the General Data Protection Regulation (GDPR) which strengthens and unifies data protection for all individuals within the European Union (EU).


We will never sell your personal data to anyone.


What We Collect and Receive
In order for us to provide you the best possible experience on our websites, we collect and process certain information.

Depending on your use of the Services, that may include:

  • Contact us via email — for example, when you ask for support, send us questions or comments, or report a problem, we will collect your name, email address, message, etc. We use this data solely in connection with answering the queries we receive.

  • Usage data — when you visit our site, we will store: the parts of our site you visit, the date and duration of your visit, your anonymised IP address, information from the device (device type, operating system, screen resolution, language, country you are located in, and web browser type) you used during your visit. We process this usage data for statistical purposes, to improve our site and to recognise and stop any misuse.

  • Cookies — we use cookies (small data files transferred onto computers or devices by sites) for record-keeping purposes and to enhance functionality on our site. You may deactivate or restrict the transmission of cookies by changing the settings of your web browser. Cookies that are already stored may be deleted at any time.

  • Create an account — when you sign up for and open an account on any of our websites or place a bid or purchase something, or sign up for content or offers, we may ask you to provide us with information such as your name, email address and details about your organisation. As otherwise detailed in this Privacy Policy, we will solely process this information to provide you with the service you signed up for.


Opt-out of website tracking


Your Rights
You have the right to be informed of Personal Data processed by us, a right to rectification/correction, erasure and restriction of processing. You also have the right to ask from us a structured, common and machine-readable format of Personal Data you provided to us.

We can only identify you via your email address and we can only adhere to your request and provide information if we have Personal Data about you through you having made contact with us directly and/or you using our site and/or service.
To exercise any of the rights mentioned in this Privacy Policy and/or in the event of questions or comments relating to the use of Personal Data you may contact our support team: info@frankmarks.com
In addition, you have the right to lodge a complaint with the data protection authority in your jurisdiction.

Retention of data
We will retain your information as long as your account is active, as necessary to provide you with the services or as otherwise set forth in this Policy. We will also retain and use this information as necessary for the purposes set out in this Policy and to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements and protect our legal rights.
We also collect and maintain aggregated, anonymized or pseudonymized information which we may retain indefinitely to protect the safety and security of our Site, improve our Services or comply with legal obligations.

Privacy Policy Changes
We may update this Policy from time to time.